At DUBSS, we strive to provide our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below:
Eligibility for Refunds:
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the availability of the product.
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Incorrect Orders: If you receive an incorrect item due to an error on our part, please notify us within 7 days of receiving your order. We will promptly exchange the item for the correct one or issue a refund.
Non-Refundable Items:
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Customized or Personalized Items: Unfortunately, we cannot accept returns or offer refunds on customized or personalized items unless they are defective or damaged upon receipt.
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Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Return Process:
To initiate a return or request a refund, please follow these steps:
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Contact Us: Email our customer support team at dubss665@gmail.com within 14 days of receiving your order to request a return authorization.
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Provide Details: Please include your order number, the reason for the return, and any relevant details or photos of the product(s) in question.
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Return Shipping: After receiving approval for your return, you will be provided with instructions on how to return the item(s). Please ensure that the item(s) are securely packaged and include all original packaging and accessories.
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Processing Time: Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. Refunds will be processed within 5-7 business days to the original method of payment.
Shipping Costs:
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Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped, damaged or defective item).
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Customers are responsible for return shipping costs unless otherwise specified.
Contact Us:
If you have any questions or concerns about our refund policy, please contact us at dubss665@gmail.com. Our customer support team is here to assist you.
Thank you for shopping with DUBSS. We appreciate your business and strive to ensure your satisfaction with every purchase.
Elevate Your Style. Define Your Identity. DUBSS - Where Hip Hop Meets Luxury.
